Last updated: May 2026.
By using this website, booking a residence or vehicle, or engaging our concierge service, you agree to these terms. Bookings completed via third-party platforms (Airbnb, Vrbo, Booking, Expedia, Turo, Furnished Finder) are also governed by those platforms' own terms.
All bookings are subject to availability and acceptance. We reserve the right to decline bookings that conflict with property standards, applicable law, or our discretion.
Platform bookings are paid through the platform. Direct bookings are paid by approved payment methods. A security deposit may be required.
Cancellation terms follow the platform you booked through. Direct bookings follow the policy stated at the time of booking — typically full refund 30+ days before check-in, partial refund 7-30 days, no refund within 7 days. World Cup window has stricter terms.
Guests agree to use residences and vehicles responsibly, abide by community rules, and treat property and people with respect. Damage is the guest's responsibility. Smoking is prohibited in all residences and vehicles. Events, parties, and unauthorized occupancy violate the booking and may result in immediate termination.
Each residence has a stated maximum occupancy. Exceeding it without written approval is a breach of the booking.
Concierge services are coordinated by us with third-party vendors. We do not warrant third-party service quality. Disputes are resolved between the guest and the vendor; we will assist in good faith.
Vehicle rentals are governed by Turo's terms and conditions. Insurance, mileage, and damage policies are set by Turo unless explicitly modified in a direct booking. Drivers must meet age and licensing requirements.
To the maximum extent permitted by law, Black Key Collective is not liable for indirect or consequential losses, force majeure events, or third-party actions. Total liability is limited to the amount paid for the affected booking.
Missouri law governs these terms. Disputes are resolved in Jackson County, Missouri.
Questions about these terms: 402-469-9746 or via the contact form.